Recordly's customer satisfaction remains exceptionally high with an NPS of 81

Consistently high customer satisfaction: Recordly scores 81 in latest NPS survey

Recordly has once again achieved an exceptionally high Net Promoter Score (NPS), reaching 81 in its latest survey. Four out of five respondents rated their likelihood to recommend Recordly at 9 or 10 out of 10. The results reflect the meaningful business outcomes we have delivered for our clients and the strong, lasting relationships we have built along the way.

We believe that successful data and AI initiatives require close collaboration, a deep understanding of business needs, and a shared commitment to achieving meaningful results and growth.

The feedback we get from our clients is priceless for us to keep developing our capabilities and services constantly. Great feedback also motivates us to do excellent client work every day. We continuously develop our expertise to ensure our clients benefit from the latest technologies, knowledge, and best practices in data and AI.

What does an NPS of 81 mean?

Net Promoter Score (NPS) is a widely used metric for measuring customer satisfaction and loyalty. It is based on a simple question: How likely are you to recommend our company to a colleague or business partner?

Respondents answer on a scale from 0 to 10 and are categorized as promoters, passives, or detractors. The final score ranges from -100 to +100. Recordly’s score of 81 is far beyond the “excellent” threshold of 70.

What our clients said about Recordly

• Excellent people, with outstanding technical skills as well as soft skills. :-)

  Rating = 10

• Expertise, quality of work, proactivity, reliability.

  Rating = 10

• Highly skilled and friendly consultants. Agreed-upon tasks are handled well, and our own guidelines and practices are respected and followed.

  Rating = 10

• Skilled professionals and a fairly well-defined offering.

  Rating = 9

• A highly professional approach to the client's problems.

  Rating = 9

• Skilled professionals with minimal bureaucracy. They focus on what matters and always seek solutions that best suit the client.

  Rating = 8

We build excellent results together

Our NPS score reflects the partnerships we build with our clients and the everyday work of our teams.

Our mission has always been to define how humans and data co-operate. We combine deep technical expertise with a practical, business-driven approach, and work side by side with our clients to turn ambitious ideas into solutions that deliver results and above all, help our clients grow.

We want to extend a huge thank you to all our clients who took the time to share their feedback and to all the amazing Recordlians who made this result possible.

Going forward, we're even more motivated to keep earning the trust behind this recognition.

How would you rate your current data & ai service provider?

On a scale from 0-10, how like are you to recommend your current data and AI service provider / consultancy? If below 8, and you're still looking for your perfect match, reach out to us! We're ready to help.